Frequently Asked Questions

/FAQ
FAQ2017-10-16T20:30:12+00:00

Below are a few of the frequent questions we’re asked. If you have additional questions, please feel free to use our Contact page or call (972) 292-7241 to leave a voicemail message.

How can $10 feed a family of 4 for a month?!2018-09-18T12:21:54+00:00

We know this sounds amazing, but it’s true. At Amazing Grace Food Pantry, everyone is a volunteer… including the Board of Directors. While the lack of salaries alone brings costs down considerably, the idea that $10 is enough to provide a family of 4 nearly all of their monthly food needs seems far-fetched.

As a proud agency member with the North Texas Food Bank (NTFB), we enjoy a great relationship with NTFB and their retail partners such as Walmart, Target, Kroger and many more. Some items come to our pantry through direct orders with NTFB. However, much of the food and household goods we acquire come from these retail partners as donations. Combine this benefit with donations from generous community members and you can see how assembling a weekly box of staples, grains, meats and dairy products comes to cost very little. Thanks to Operation Kindness, we also provide pet food so our clients’ pets don’t go hungry as well.

Why is this important? Not only does this allow us to help so many more people in need, it also allows those looking to donate to support the pantry a tangible amount to gauge the efficacy of their gift. Each $10 donation equates to enough food for a family of 4 for a month… that’s 4+ weekly visits where they receive 60-80 lbs of food plus a monthly allotment of non-food household supplies as available.

Part of that $10 goes to pay the pantry’s water, electric and trash bills, along with some portion for maintenance and future planning. Increasing efficiency and planning future expansion to meet the growing need is an important, though secondary, part of our mission to help #FightHunger in North Texas.

Want to learn more about how we serve hundreds of families each month on an extremely meager budget? Contact us to schedule a tour or to volunteer yourself or your group.

What is the mission of the pantry?2017-10-16T20:14:52+00:00

Amazing Grace Food Pantry exists to assist and serve our community by being an example of Christ’s love and grace through serving families in their Fight Against Hunger in North Texas. Further, we’re proud to be a place for the blessed to graciously share their generosity with their Collin County neighbors in need.

Who qualifies to receive food from the pantry?2018-05-21T10:10:21+00:00

While we hate to turn away those in need, clients must meet TEXCAP income guidelines to receive food assistance on an ongoing basis. New and potential clients are encouraged to visit during regular operating hours to complete the new client forms and to discuss their situation. No one deserves to go hungry due to a temporary setback or bureaucratic red tape.

Please call (972) 292-7241 to leave a voicemail message, use our Contact form, or visit during operating hours to find out how we can help in your time of need.

Who can volunteer and do they get paid to work?2017-10-16T20:17:28+00:00

Anyone with a passion for helping others is welcome to volunteer! We do require that you call (972) 292-7241 to leave a voicemail message with your name, phone number and a brief message about your availability. Our scheduling coordinator will be in touch with you as soon as possible to get you on the schedule. Please visit our Volunteer page for more information.

We welcome groups looking to volunteer. If your church, youth, scout or business group would like to schedule a team-building event that will truly make a difference in the community, call (972) 292-7241 to leave a voicemail message. We’ll return your call as soon as possible to discuss how to make the best of your group’s time and talent!

We also welcome those needing to work off hours of Community Service in Collin County (and now Dallas County). Your PO should have provided you with a list of organizations where you can work those hours, or if applicable, a list of donation sites where your donation will count toward your hours. If we are on your list and/or you have received approval from your PO to volunteer at or donate to Amazing Grace Food Pantry, please call (972) 292-7241 to leave a voicemail message. Our scheduling coordinator will return your call to arrange a date(s) and time(s) for your visit.

For those with more money than time to dedicate to this great cause, please visit our Donate page to set up a recurring donation or one-time gift to help in the Fight Against Hunger in North Texas.

We are all volunteers at Amazing Grace Food Pantry. No one receives a salary.

Where does your food come from?2017-10-16T20:20:07+00:00

As a proud partner agency with the North Texas Food Bank, we get food from both direct orders from the food bank as well as direct pickups from generous community stores like Walmart, Target and other retail establishments.

We also receive infrequent direct donations from community members. Please like us on Facebook and follow us on Twitter to stay updated on our latest needs. Some items go faster than others and some are simply difficult to acquire through our partner network… maybe you can help bridge that gap!

How many people does the pantry serve?2018-07-02T13:37:12+00:00

On average, Amazing Grace Food Pantry serves over 350 families per month. Some visit every week. Others may visit less frequently according to their needs. For 2017, we served over 800 families with nearly 600,000 lbs of nutritious food.

These numbers only continue to grow with the increasing need. To learn more, schedule a tour or volunteer, please call (972) 292-7241 to leave a voicemail message. We’d love to share our history, vision and plans with you and to help you get involved.

Does the pantry deliver to homebound clients?2017-10-16T20:18:35+00:00

While, on occasion, a volunteer has delivered groceries as an alternate, it is not a policy due to the lack of staff or volunteers.

However, we do have a policy in place to allow for an alternate person to pick up and deliver to the homebound. If there is a neighbor, friend or family member that can pick up for the homebound, they simply fill out a short form with the homebound client’s approval and may pick up weekly for the client for as long as needed.

To discuss your special circumstance and for more information, please call (972) 292-7241 to leave a voicemail message, or use our Contact form. We will make every effort to assist you.

What if I have a complaint or suggestion to offer?2017-10-16T20:23:20+00:00

We want your feedback! Please use our Contact form, call (972) 292-7241 to leave a voicemail message, or visit us on Facebook to leave a comment for all to see and share.

We would love the opportunity to address any complaints promptly. You may report the complaint to the Team Lead during regular operating hours, by calling (972) 292-7241 to leave a voicemail message, or you can use our Contact form to send us a quick message about your issue.

You may also report your complaint to the North Texas Food Bank.

Want to learn more? We welcome you to call (972) 292-7241 to leave a voicemail message. We will return your call as soon as possible to proudly discuss our history and vision with you. If you have not visited the pantry, we warmly welcome you to schedule a tour.

Hours & Info

Tuesdays: 10am to 2pm
Thursdays: 6pm to 8pm
Saturdays: 8am to 12pm

Communities Served

Amazing Grace Food Pantry serves all of Collin County, Texas. For assistance in your area, please dial 2-1-1 from your home or mobile phone to find food pantries near you.