Below are a few of the frequent questions we’re asked. If you have additional questions, please feel free to use our Contact page or call (972) 292-7241 to leave a voicemail message.
Amazing Grace Food Pantry exists to assist and serve our community by being an example of Christ’s love and grace through serving families in their Fight Against Hunger in North Texas. Further, we’re proud to be a place for the blessed to graciously share their generosity with their Collin County neighbors in need.
While we hate to turn away those in need, clients must meet TEXCAP income guidelines to receive food assistance on an ongoing basis. New and potential clients are encouraged to visit during regular operating hours (Tuesdays 10am-1pm and Saturdays 8am-11am) to complete the new client forms and to discuss their situation. No one deserves to go hungry due to a temporary setback or bureaucratic red tape.
Please call (972) 292-7241 to leave a voicemail message, use our Contact form, or visit during operating hours to find out how we can help in your time of need.
Anyone with a passion for helping others is welcome to volunteer! We do require that you call (972) 292-7241 to leave a voicemail message with your name, phone number and a brief message about your availability. Our scheduling coordinator will be in touch with you as soon as possible to get you on the schedule. Please visit our Volunteer page for more information.
We welcome groups looking to volunteer. If your church, youth, scout or business group would like to schedule a team-building event that will truly make a difference in the community, call (972) 292-7241 to leave a voicemail message. We’ll return your call as soon as possible to discuss how to make the best of your group’s time and talent!
We also welcome those needing to work off hours of Community Service in Collin County (and now Dallas County). Your PO should have provided you with a list of organizations where you can work those hours, or if applicable, a list of donation sites where your donation will count toward your hours. If we are on your list and/or you have received approval from your PO to volunteer at or donate to Amazing Grace Food Pantry, please call (972) 292-7241 to leave a voicemail message. Our scheduling coordinator will return your call to arrange a date(s) and time(s) for your visit.
For those with more money than time to dedicate to this great cause, please visit our Donate page to set up a recurring donation or one-time gift to help in the Fight Against Hunger in North Texas.
We are all volunteers at Amazing Grace Food Pantry. No one receives a salary.
As a proud partner agency with the North Texas Food Bank, we get food from both direct orders from the food bank as well as direct pickups from generous community stores like Walmart, Target and other retail establishments.
We also receive infrequent direct donations from community members. Please like us on Facebook and follow us on Twitter to stay updated on our latest needs. Some items go faster than others and some are simply difficult to acquire through our partner network… maybe you can help bridge that gap!
On average, Amazing Grace Food Pantry serves over 300 families per month. Some visit every week. Others may visit less frequently according to their needs. For 2016, we served over 600 families with over 400,000 lbs of nutritious food.
These numbers only continue to grow with the increasing need. To learn more, schedule a tour or volunteer, please call (972) 292-7241 to leave a voicemail message. We’d love to share our history, vision and plans with you and to help you get involved.
While, on occasion, a volunteer has delivered groceries as an alternate, it is not a policy due to the lack of staff or volunteers.
However, we do have a policy in place to allow for an alternate person to pick up and deliver to the homebound. If there is a neighbor, friend or family member that can pick up for the homebound, they simply fill out a short form with the homebound client’s approval and may pick up weekly for the client for as long as needed.
To discuss your special circumstance and for more information, please call (972) 292-7241 to leave a voicemail message, or use our Contact form. We will make every effort to assist you.
We would love the opportunity to address any complaints promptly. You may report the complaint to the Team Lead during regular operating hours, by calling (972) 292-7241 to leave a voicemail message, or you can use our Contact form to send us a quick message about your issue.
You may also report your complaint to the North Texas Food Bank.
Want to learn more? We welcome you to call (972) 292-7241 to leave a voicemail message. We will return your call as soon as possible to proudly discuss our history and vision with you. If you have not visited the pantry, we warmly welcome you to schedule a tour.